Phone Skills
What you'll learn
- Professional Etiquette: Guidelines for answering calls promptly, greeting callers courteously, and maintaining a professional demeanor throughout the conversation.
- Active Listening: Techniques for listening attentively to callers, understanding their needs, and responding appropriately.
- Clear Communication: Strategies for speaking clearly, using appropriate tone and language, and conveying information effectively.
- Handling Inquiries and Objections: Skills for addressing customer inquiries, providing accurate information, and handling objections or concerns with empathy and confidence.
- Closing Calls: Techniques for concluding calls professionally, summarizing key points, and ensuring customer satisfaction before ending the conversation.
Course description
“Phone Skills” is a specialized course offered by DP Education, dedicated to honing participants’ proficiency in telephone communication. Covering topics such as active listening, clear articulation, and professional etiquette, this course equips individuals with essential skills for effective phone conversations. Upon completion, participants receive a certificate, validating their mastery of phone communication techniques.
Who this course is for
By mastering these phone skills, individuals can enhance customer service, build rapport with callers, and represent their organization positively in phone interactions.
