Retail Sales Skills
What you'll learn
- Customer Engagement: Techniques to approach customers warmly, actively listen to their needs, and provide personalized recommendations.
- Product Knowledge: Deep understanding of merchandise features, benefits, and uses to confidently answer customer questions and highlight product advantages.
- Closing Sales: Strategies to guide customers through the buying process, handle objections effectively, and secure commitments to purchase.
- Upselling and Cross-Selling: Methods to suggest complementary products or upgrades based on customer preferences and increase average transaction value.
- Handling Transactions: Proficiency in using POS systems, processing payments accurately, and ensuring a seamless checkout experience for customers.
Course description
“Retail Sales Skills” is a specialized course by DP Education, designed to enhance participants’ abilities in retail sales. Covering customer engagement, product knowledge, upselling techniques, and customer service, this course equips participants with the skills needed for success in retail environments. Upon completion, participants receive a certificate, validating their proficiency in retail sales skills.
Who this course is for
These skills are essential for creating positive customer interactions, driving sales, and fostering repeat business in retail environments.
